Code of practice for Cheshire Keyholding Ltd

Customer Service satisfaction

Our mobile response officers are trained to put the needs of the client first and to meet their requirements, thereby ensuring excellent Customer Service.

Confidentiality between the client and mobile response officers

When carrying out an assignment, we ensure that confidentiality, integrity and diplomacy will always be a concern of our staff.

Timeliness

We endeavour to ensure that assigned duties are carried out to the timescale agreed with the client; any delays will be written-up in a report for the client.

Operating within the law

Our officers are trained to work and act within the confines of the law.

Fees

Our agreement with you begins as soon as the contract is signed and your keys are handed over. All fees and rates will be agreed upon beforehand. Our rates offer exceptional value-for-money, combined with a service that is second-to-none. Any increase in rates will be agreed upon in advance.

National Standards of workmanship

Each officer will adhere to guidelines and maintain a high standard of workmanship. Reports will be maintained in full and will be clear and precise.

Clients’ reputation and public image

Our officers will, at all times, hold in the greatest regard, the reputation and public-image of the client and do everything they can to maintain it.

Health and safety

Each member of the company will take appropriate precautions to ensure that anyone involved in any work-related assignments is cared for in compliance with government health and safety regulations.

Insurance and public liability Cover

Officers will be covered for professional indemnity and public liability insurance.

Courtesy

Officers will always be courteous and hospitable to their clients, fellow officers and the general public at all times.

Complaints

Any complaint about an assignment should first be addressed to the officer who was responsible for the assignment. If the complaint is not resolved to the satisfaction of the client Cheshire Keyholding Ltd management will deal with the complaint.